Closes #53
Closes #53
Pepijn Schipper (addbb062) at 21 Mar 15:36
CAUTION: by selecting this, your request will escalate to highest priority and immediately alert on-call operators, 24/7.
Outside of office hours (10:00 - 18:00 Amsterdam-time) you will be billed for this type of request based on our current hourly rate, with a minimum of 60 Euro, unless we find that the urgency of your issue was justified through risk of immediate and irreparable damage, or if we entered into an additional Service Level Agreement. If we find that your request is not justified, we do not guarantee an immediate response.
If you agree to this, type: I AGREE below and then click on "Submit Emergency Request"
Jesse wrote:
Closes #50
Your mother is a test
Pepijn Schipper (ad0905a6) at 04 Apr 09:43
Pepijn Schipper (35263464) at 31 Mar 08:33
Change wording to make contact form less problem-oriented
Is there a list of what content we want to add to the contact form? Can't find it, but I am pretty sure it would be a long list...
Here's one I would like to add to that list:
I would like to add (from conversation with Jesse): autoreply on new messages with a
Tech > Spam issue
Tag. The reason is that we can already ask them for .eml and offer troubleshooting links.
Pepijn Schipper (edce8558) at 28 Jun 10:14
Can't assign back, but please feel free to merge... @arie
Made changes following above suggestions.
With regards to:
Change the text to type from "URGENT" to "I agree"
It was not clear to me which values were the values that were actually compared, so I only changed the textual part, and not the input.
@arie since you are contact-form master, could you make that change?
Pepijn Schipper (a1bb178e) at 17 Jun 17:35
add disclaimer response time
Pepijn Schipper (1e95f252) at 17 Jun 17:14
Update src/config.yml
Closes #38
Pepijn Schipper (b28dacfa) at 17 Jun 14:55
From https://code.greenhost.net/greenhost/website/-/issues/545
For now every time a customer check urgent in the contact form, it notify the on-call ops via Pagerduty, which is a bit much. There's a long term plan to be made about how the form should contact ops in https://code.greenhost.net/greenhost/greenhost/-/issues/596 , but before we discuss and implement all this, lets' change what can be easily changed to make it clear to customer that this toggle should only be used in case of emergencies.
Propositions done during last hosting meeting: