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Copying from https://code.greenhost.net/greenhost/website/-/issues/445#note_109144 and https://code.greenhost.net/greenhost/website/-/issues/445#note_112246:

1. I [Jesse] like the vibe of "Let's troubleshoot together." at the top of the form, but I think it can be read as condescending, especially if a customer is already stressed because their service is offline.

   • The sentence after that is good though, maybe keep only that part?
   • Or maybe we can change it to something more like "What can we help you with? Please tell us what your are experiencing problems with."

2. I [Pepijn] would like to add a small paragraph after the suggestions: If your question is not mentioned above, or if the answer we provide does not answer your specific question, please contact us using the form below. We aim to answer questions sent before 13:00 CET the same working day.

3. Since many of the questions we suggest are actually not questions, and many problems are merely questions, I would like to change

   How would you best describe your technical question?
   into
   How would you best describe your technical question or problem?
   and do that consistently for every situation where we use either problem or question

4. The technical suggestion focus on something that is broken. I can imagine there are more FAQ's that are answered on our helpdeskpages that would be good to add. eg:

   • How do I create a new emailaccount
   • How do I change the DNS records for my domain
   • What can I do when my quota is full

5. I would consider this technical, not administrative: I want to change the password of a email user. (And I would rewrite it into a question: how do I...)

6. I would remove the following suggestions: Where can I find your terms and conditions? because nobody cares about T&C unless they have a specific question. eg: Do I have a notice period for cancelling a contract