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# This determines where to mount the "app" in the DOM.
formAction: 'https://service.greenhost.net/site/helpfulContact'
#formAction: 'http://cosmos2.local/site/helpfulContact'
urgentRequestFee: 420
localisations:
en:
translation:
language: English
title: Report a problem
subtitle: Let's troubleshoot together. What type of issue are you experiencing?
selectProblemGroup: Select an issue type..
selectProblem: Select issue..
problemDescribe: 'The nature of my problem is:'
submit: Submit request
urgency:
legend: Confirm urgent request
foldText: Urgent request?
intro: |-
__CAUTION__: by selecting this, your request will escalate to highest priority
and immediately alert on-call operators, 24/7.
You will be billed {{ urgencyFee }} for this type of request, unless we find
that the urgency of your issue was justified through risk of
immediate and irreparable damage.
If you are okay with this, type: `URGENT` below and then click on "Submit
Urgent Request"
submit: Submit Urgent Request
urgent: URGENT
typeUrgentHere: Type URGENT in capital letters here to unlock the urgent submit button.
contact:
title: Tell us about your problem
name: "Name:"
phone: "Phone number:"
email: "E-mail address:"
message: "Your description of the problem:"
tell-us: What do you want to tell us?
details: Contact details
identification: Client identification (can be your company name, an invoice number, or a domain name)
problemGroups:
administrative:
description: Administrative question
suggestionDescription: 'Here are some of the most common examples of administrative questions:'
suggestions:
- link: I want to change my relation details (invoice email address, postal address, bank details, etc)
description: https://greenhost.net/helpdesk/your-account/service-centre/#edit-relation
- link: I want to cancel one or more contracts.
description: https://greenhost.net/helpdesk/your-account/service-centre/#contracts
- link: I would like to transfer my domain name to another provider.
description: https://greenhost.net/helpdesk/your-account/service-centre/#transfer-code
- link: https://greenhost.net/helpdesk/email/managing-email-accounts/
description: I want to change the password of a email user.
- link: https://greenhost.net/contact/#payment-details
description: I need Greenhost's payment information.
- link: https://greenhost.net/legal/terms-and-conditions/
description: Where can I find your terms and conditions?
technical:
description: Technical
problemDescribe: How would you best describe your technical question?
suggestionDescription: "Here are some solutions to some of the most common technical issues:"
# I don't know if we want a suggestion at this level. I'm commenting it out so we can easily revert
# if we do decide we want this, or if this breaks the form.
# suggestions:
# - link: "https://greenhost.net/helpdesk/website/hosting-management/#maintenance"
# description: Generic technical problems fix
problems:
hosting:
description: My website is not reachable or is not working properly
suggestionDescription:
'Here are some solutions to some of the most common
website issues:'
suggestions:
- link: https://greenhost.net/helpdesk/website/sftp/
description: Need help connecting to the SFTP server?
- link: https://greenhost.net/helpdesk/website/tls/
description: Potentially unsafe website, missing green lock or simply want to use https? See our manual for activating certificates for your website.
- link: https://greenhost.net/helpdesk/website/domain-management/
description: Want to change the DNS, Nameservers or configure a redirect? Have a look here.
email:
description: I cannot connect to my email
suggestionDescription:
'Here are some solutions for the most common email configuration problems'
suggestions:
- link: https://webmail.greenhost.nl/roundcube/
description: Did you try connecting to our webmail? This is a easy way to check if you're using the right username and password, and a fine way to read and answer emails too.
- link: https://greenhost.net/helpdesk/email/configuring-email-client/
description: Problems connecting to the mailserver with a email client? Have a look at our recommended settings here.
VPS:
description: Trouble with our VPS's?
suggestionDescription:
'Here are some common solutions to VPS problems'
suggestions:
- link: https://greenhost.net/helpdesk/vps/lockout/
description: Can't login to your VPS (anymore)? There are ways to gain access again!
- link: https://greenhost.net/helpdesk/vps/basics/
description: Dont' know where to start? Here we explain our default configuration and explain some ways our system may be different from what you are used to.
nl:
translation:
language: Nederlands
title: Meld een probleem
subtitle: Laten we samen uitzoeken wat er aan de hand is. Wat voor soort
probleem ervaar je?
selectProblemGroup: Selecteer een type issue..
selectProblem: Selecteer issue..
problemDescribe: 'De aard van mijn probleem is:'
submit: Verstuur verzoek
urgency:
legend: Urgent verzoek bevestigen
foldText: Urgent verzoek?
intro: >-
__LET OP__: wanneer u deze optie kiest, zal uw verzoek naar het hoogste
escalatieniveau worden gebracht en onmiddelijk mensen van de
storingsdienst alarmeren, 24/7.
U zult voor dit type verzoek een factuur ontvangen van {{ urgencyFee }},
tenzij we van mening zijn dat de urgentie van het issue
gerechtvaardigd is door het risico op onmiddelijke, onherstelbare
schade.
Wanneer u hiermee akkoort gaat, type: `URGENT` en klik op "Verstuur urgent
verzoek"
submit: Verstuur urgent verzoek
urgent: URGENT
typeUrgentHere: Type hier URGENT in hoofdletters om een urgent verzoek te kunnen sturen.
contact:
title: Vertel ons over uw probleem
name: "Naam:"
phone: "Telefoonnumer:"
email: "E-mailadres:"
message: "Uw omschrijving van het probleem:"
tell-us: Wat wilt u ons vertellen?
details: Contactgegevens
identification: Klant identificatie (dit mag uw bedrijfsnaam, een factuurnummer, of een domein zijn)
problemGroups:
administrative:
description: Administratieve vraag
suggestionDescription:
'Hier zijn een paar van de meest voorkomende voorbeelden
van administratieve vragen:'
suggestions:
- link: https://greenhost.nl/contact/#betalingsgegevens
description: Ik heb betalingsgegevens van Greenhost nodig
- link: https://greenhost.nl/juridisch/algemene-voorwaarden/
description: Waar vind ik de algemene voorwaarden?
technical:
description: Technisch
problemDescribe: Hoe zou je jouw technische vraag of probleem het beste omschrijven?
problems:
hosting:
description: Mijn website is niet bereikbaar of werkt niet goed
suggestionDescription:
'Hier zijn mogelijke oplossingen voor veelvoorkomende
website issues:'
suggestions:
- link: https://greenhost.nl/helpdesk/website/hostingserverbeheer/#onderhoudacties
description: Server processen herstarten
- link: https://media.giphy.com/media/QEs1TwxdJHMli/giphy.gif
description: De gremlin status vernieuwen